Cancellation & Return Policy.
We at KITCHEN GARDEN believes in helping our customers as much as possible, there we have a liberal cancellation policy.
Cancellations will be considered only before the order gets confirmed. Once confirmed and shipped the order would not get canceled. Those products under special categories like Valentine Day, Father's Day, Mother's Day, Rose Day, Deepawali etc would not get canceled once ordered.
Orders delivered and accepted by the customer cannot be refunded. In case you feel that the order is not as per the specification please contact the customer care team within 24 hrs.
If the customer receives the damaged product or finds an issue with their ordered product then it will be eligible for the replacement.
Note:- After the order gets confirmed it takes nearly 2-3 days for examining the plants whereas in winter it takes 4-5 days. After that, the order gets into the shipment and is dispatched. The above process is done so that the customer gets a healthy plant. However sometimes while following the above process if the shipment gets delay due to courier or any other reason then we are not responsible for it.
Note:- Image is for reference purpose only. Actual product may vary in shape or appearance based on climate, age, height etc. Product is replaceable but not returnable